Why are you closing?!

It's not you, it's us! Just kidding. Sort of. To close has been a difficult choice. We love our mission, we love our store, our customers and our employees. What we don't love are the ever increasing costs of everything in general and the trickle down effect it has had (slow shipping, higher wholesale pricing, etc.). We also realize that as a society, there is a very different focus than a couple of years ago. That's the very dry answer. The better answer is we are ready for a more simplified version of life. One where our children, family and home are front and center. We are trying to cancel out the static and put our time, energy, effort and presence where it matters most.

Do you offer shipping?

Unfortunately, we do not; we hope that you can stop in to the store check us out.

What kind of containers can I use?

Any kind of clean container is perfect!

• Refill the original container.
• Buy a jar or bottle from us.
• Reuse a jar from home.
• Use a sanitized container from the community container collection
• We have paper bags and cloth draw string bags for dry products such as dishwasher pods and toothpaste tablets.

Why is it important for a container to be dry before adding product?

Our products are plant based and while they do contain preservative systems, those preservatives are naturally derived and will only prevent yeast, mold or fungus from growing when contaminants like tap water, dust or old product residue is not present. Because of this, it's very important to fill only very clean and 100% dry containers especially when using natural and plant-based products for face and body like lotions and oils.

How does the weighing process work and what does "tare" mean?

The tare weight is the weight of the container before any product is added. All donated community containers have already been weighed and the tare weight noted on the label. When you bring in your own containers, you (or we) weigh them and record the tare weight on a label that is applied to your container. After you fill your container, we weigh it again, subtract the tare weight, and charge you only for the amount of product in the container. After your first visit, you’ll be a pro!

Everything is natural, right?

Our goal is to stock plant based, cruelty-free, and sustainably sourced bath, home, and body products. For many reasons, you need to see exactly what is in the product you’re buying and how it may affect you. We have the ingredients of every bulk product we carry here on our website for quick reference.

How do you receive the bulk products?

Our bulk products are received in reusable, double-walled, 2.5-gallon bags. Once empty, these bags will be returned so that they can be sanitized and reused.

Why are To The Brim refill products more expensive compared to products from bigger stores?

Sometimes first time shoppers experience sticker shock at the check out when they fill up that full sized dish soap container or jug of laundry detergent. Do we like it when that happens? No! Is it preventable? Yes, absolutely! However, it takes a little time to learn to shop differently and change your mindset.

Directly comparing prices found at big box stores or bigger corporate owned brands is not an accurate comparison. To The Brim carries products from smaller brands that are always made in the U.S., often locally. These products are made in small batches using high quality ingredients and no fillers. (These smaller brands also pay their employees a living wage and use a closed loop system....but I digress)

No fillers means that more of an actual product is purchased rather than some product mixed with water. This carries over into our customers using less for a load of laundry, handwashing, shower, etc.

Does this mean that we believe it's normal to pay a ton just to be environmentally conscientous? Absolutely not! We encourage the budget minded shopper to purchase smaller quantities, make small, gradual changes one product at a time and educate themselves on how much of a product to use. This can be found in the "product ingredients" section of our website along with the price per ounce so that customers can make their plan for what to buy next.

It takes a little time to learn how to shop differently but we know it's possible and are here to help. While some products may initially appear to be more expensive, if you break it down, in the long run they actually aren't.