Returns / Refund / Purchasing Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or credit. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in new condition. You’ll also need the receipt or proof of purchase. Exceptions for refills are listed below. 

Certain types of items cannot be returned to us such as personal care goods, beauty products, and other liquid refills. Please reach out to us if you have questions or concerns about your specific item and we will evaluate refunds or store credits on an individual basis.

Unfortunately, we cannot accept returns on sale items or gift cards.

We know it can be difficult to try new personal care products, so we offer our refill products in sample or trial sizes so that you can try them out. When shopping in-store, we encourage customers to initially purchase products in small quantities to try out before committing to large quantities.

 People with sensitivities to any listed ingredient should not use the product. In case you are in doubt, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product. 

We apologize in advance, but we cannot issue refunds, returns or exchanges on refill products.

We are sympathetic to incidences customers may have such as dropping a container full of product once they get home, spilling the product in their vehicle on the way home, etc. However, such instances do not constitute or warrant a refund or store credit unless one of our team members is directly responsible for the incident.

Customers are responsible for the cost of any product they dispense into a container for the purpose of purchase. Once the product goes into a customer’s container, it has to be purchased by that customer. Some simple remedies to prevent Refill Sticker Shock is to stick with smaller product amounts or gradually fill and weigh the container so as to monitor the total.